Shipping policy

1. Order Processing
Orders are processed within [X business days] of purchase. Orders placed on weekends or public
holidays will be processed on the next business day. You will receive a confirmation email once your
order has been dispatched.
2. Shipping Rates
We use flat-rate shipping on all orders. This means the shipping cost is fixed and does not vary based
on order weight, size, or delivery distance within our supported delivery area.
Flat shipping rate: [£X.XX] per order
Any exceptions (for example, free shipping over a certain order value, or additional charges for
oversized items) will be clearly stated at checkout.
3. Delivery Times
Estimated delivery times are as follows:
• UK delivery: [X–X business days] from dispatch
• International delivery: [X–X business days] from dispatch, where applicable
Delivery times are estimates provided by our shipping carrier and are not guaranteed. Delays may occur due to
customs processing, weather, or other circumstances outside our control.
4. Carriers
Orders are shipped via [carrier name(s), e.g. Royal Mail / DPD / Evri]. A tracking number will be
provided by email where tracked shipping is used.
5. Shipping Destinations
We currently ship to [the United Kingdom / specify countries or regions]. If your delivery address
falls outside our supported area, this will be indicated at checkout.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking
information, where available. If you have not received tracking details within [X business days],
please contact us.
7. Lost, Delayed, or Damaged Parcels
If your order has not arrived within the estimated delivery window, or arrives damaged, please
contact us at the email below with your order number so we can investigate with the carrier and
arrange a resolution.8. Incorrect Delivery Details
Please ensure your shipping address is correct at checkout. We are not responsible for orders
delayed or misdelivered due to incorrect address information provided by the customer. Contact us
as soon as possible if you notice an error, and we will do our best to amend it before dispatch.
9. Contact
For any questions about shipping or an existing order, please contact:
Email: vgtofan@nexorozo.com